Simplify Service. Amplify Experience.

ServiceNow Solutions for Moder Enterprises

At fusionAIx, ServiceNow is more than an ITSM platform—it’s a catalyst for enterprise-wide transformation. We use ServiceNow to break down silos, unify workflows, and deliver frictionless experiences across IT, HR, customer service, and operations.

With multiple workflows automated, multi-department rollouts executed, and many custom ServiceNow apps deployed, our teams bring deep expertise in ServiceNow ITSM, CSM, HR Service Delivery, Field Service Management, and the Now Platform App Engine.

Our architects and consultants understand ServiceNow from the ground up—covering CMDB, Flow Designer, Integration Hub, and AI-powered Virtual Agents—to deliver experiences that are fast, intuitive, and scalable.

Whether it’s implementing a new module, modernizing legacy ticketing, or embedding AI into your workflows, we help you maximize your ServiceNow investment and drive measurable business impact.

What We Offer

We don’t just implement ServiceNow — we transform how your organization operates. Our approach blends deep platform expertise, and we provide end-to-end ServiceNow services that cover strategy, implementation, modernization, and continuous improvement—so you can unlock value faster.

Platform Strategy & Road mapping

Build an actionable roadmap to align ServiceNow capabilities with your business goals, setting up a high- performing ServiceNow Center of Excellence.

ITSM, ITOM & Beyond

Deploy core IT Service Management and IT Operations Management with best-practice processes, CMDB accuracy, and automated incident, change, and problem handling.

Enterprise Service Delivery

Extend ServiceNow to HR, CSM, field operations, and procurement to deliver unified service experiences.

App Engine & Custom Solutions

Design and build low-code/no-code ServiceNow apps using App Engine Studio, creating bespoke workflows and portals for your enterprise.

Integration & Automation

Connect ServiceNow seamlessly with ERP, CRM, DevOps, and third-party tools using Integration Hub and custom APIs.

AI-Powered ServiceNow Solutions

Leverage ServiceNow Predictive Intelligence, Virtual Agents, and GenAI to enable smarter, self-healing workflows and better employee/customer experiences.

Expertise That We Deliver

With deep platform knowledge, our certified ServiceNow consultants bring years of hands-on experience across industries. We combine technical depth with business process knowledge, ensuring that your workflows aren’t just automated — they’re optimized to deliver real business outcomes.

Broad Module Expertise

ITSM, ITOM, HRSD, CSM, SecOps, and custom
apps built on App Engine.

Large-Scale Implementations

Experience delivering multi-country, multi- department ServiceNow rollouts.

Experience Across Verticals

Financial services, telecom, healthcare, manufacturing, and public sector.

Workflow at Scale

Expertise in high-volume request handling, event correlation, and automation across thousands of users.

Accelerated Delivery

Pre-built templates, integrations, and accelerators to reduce time-to-value.

Enablement & Training

We upskill your teams through workshops, admin training, and hands-on co-development.

What Makes fusionAIx Different?

We’re not just ServiceNow implementers—we’re service experience enablers. Unlike cookie-cutter implementations, fusionAIx takes a consultative-first approach. We customize ServiceNow solutions to your unique needs, ensuring faster adoption, reduced costs, and measurable ROI.

Holistic Approach

We look beyond ITSM to bring cross-enterprise workflows under one roof.

Innovation at Core

Embedding AI, analytics, and automation to go beyond ticketing into proactive service delivery.

Integration Champions

Proven expertise connecting ServiceNow with Microsoft, AWS, Salesforce, and custom enterprise systems.

Platform Governance

Helping you scale ServiceNow with strong data, CMDB, and security frameworks.

Community Engagement

Active contributors to ServiceNow forums and innovation communities.

Why fusionAIx?

We don’t just deliver projects—we redefine what’s possible.

Organizations choose fusionAIx because we don’t just configure ServiceNow—we elevate entire service ecosystem. Our ability to blend innovation with execution ensures that ServiceNow doesn’t just run but drives your business forward. With a track record of successful implementations and long-term client partnerships, we deliver the confidence, speed, and expertise you need to thrive.

Faster Outcomes

Launch ITSM or HRSD modules in weeks with agile, sprint-based delivery.

Smarter Workflows

Predictive intelligence and virtual agents to reduce manual effort and improve satisfaction.

Cross-Industry Impact

Proven results across finance, healthcare, manufacturing, and public sector.

Scalable & Secure

Enterprise-grade governance, compliance, and performance at every step.

Sustainable Partnership

Continuous optimization and innovation to keep your ServiceNow environment future-ready.

Our Solutions

fxAgentSDK

AI-powered accelerator that transforms Pega Constellation SDKs into brand-aligned design systems—cutting migration timelines from weeks to hours while ensuring consistency and quality.

fxAIStudio

Agentic AI backbone that unifies ServiceNow, Salesforce, Pega and more via MCP—enabling cross-platform automation with human-in-the-loop control, faster resolutions, and future-proof integrations.

fxMockUpToView

Turn Figma mockups into ready-to-use Pega views instantly. Eliminate manual screen recreation, cut delivery time, and ensure design fidelity across every build.

Ready to reimagine service delivery with ServiceNow?

Let’s design smarter workflows, seamless experiences, and measurable outcomes together.