From Vision to Value — Every Story Matters.
Success Stories That Inspire Transformation
Discover how fusionAIx partners with leading organizations to overcome challenges, modernize systems, and deliver measurable impact.
Real Impact, Real Transformation
Case Studies
Explore how we’ve partnered with organizations across industries to solve complex challenges, modernize systems, and drive measurable outcomes.
1. Empowering Government Institutes with Smarter Process Management
Business Overview
A leading government institute in the Netherlands is transforming how citizens interact with public services. Through its smart digital platform, people can effortlessly submit requests for a variety of support types—both tangible and intangible—ensuring faster, transparent, and citizen-friendly service delivery.
Challenges
- Existing customer-facing portal had critical security concerns
- Needed a shift to a more secure, constellation-based application
- Required migration of the live UI without disrupting ongoing services
- Harmonizing user experience across different claim types
Solution Provided
- Migrated the legacy customer-facing UI to a modern architecture
- Built a new citizen portal leveraging a fresh design system
- Implemented harmonized UX with multilingual support
- Deployed Pega Constellation and Pega Platform for secure case management
Outcome
- Existing customer-facing portal had critical security concerns
- Needed a shift to a more secure, constellation-based application
- Required migration of the live UI without disrupting ongoing services
- Harmonizing user experience across different claim types
2. Empowering Business Units with Streamlined Sales Workflows
Business Overview
A diversified organization operating in insurance, automotive, and energy sectors sought to unify its sales processes across multiple entities. The goal was to standardize account and contact management, optimize lead tracking, and promote cross-selling opportunities while modernizing legacy systems.
Challenges
- Disparate sales processes across multiple business units
- Legacy systems hindering efficiency and cross-selling
- Existing Sales Automation app required migration for better performance
- Need for multilingual support and mobile enablement
Solution Provided
- Implemented Pega Sales Automation Constellation using Common Data Model
- Migrated accounts and contacts from multiple systems of record
- Automated workflow for leads, opportunities, follow-ups, and appointments
- Integrated Outlook calendar for seamless appointment scheduling
- Rolled out solution in phases, starting with accounts and contacts management for one business unit
- Enabled mobile access and multilingual support (Dutch & German)
Outcome
- Unified sales processes across all business units
- Improved cross-selling opportunities with centralized account management
- Modernized UI and enhanced performance with Constellation architecture
- Streamlined task tracking, follow-ups, and appointment scheduling
- Laid foundation for adding advanced sales automation features in future phases
3. Streamlining Annual Premium Planning with Smart Technology
Business Overview
Harnessing automation, a top insurance provider helps business clients submit essential annual data with ease. The system streamlines premium calculations, guaranteeing accuracy, efficiency, and a hassle-free year-end, while enabling smarter decision-making for both clients and the organization.
Challenges
- Manual collection and processing of annual client data
- Risk of underinsurance or inaccurate premium calculations
- Need to update company data periodically without errors
- Requirement for an easy-to-use digital interface for clients
Solution Provided
- Developed a user-friendly “Voorverrekenen” form via the My Entrepreneur Portal (MOP) using Pega Web Embed
- Pre-populated form with previous year’s policy data for easy confirmation or update
- Automated premium calculation journey using Pega Constellation and Customer Service Cases
- Integrated data import from multiple external systems
- Provided reporting dashboards for tracking form submission status
- Enabled data export in XML format and Dutch language support
Outcome
- Streamlined annual premium calculation process for business clients
- Reduced errors and risk of underinsurance
- Improved client experience with a simple, pre-filled digital form
- Enhanced visibility through reports on completed and pending submissions
- Established a scalable framework for future automation of client interactions
4. Automating Policy Management Across Dealer Networks
Business Overview
A leading insurance organization empowers dealers across the Netherlands with an integrated portal to effortlessly generate insurance policies for vehicle buyers. By standardizing policy creation, automating workflows, and streamlining operations, the platform enhances efficiency, accelerates sales, and delivers a consistent, seamless experience across multiple dealerships.
Challenges
- Manual and inconsistent policy creation across multiple dealers
- Complex workflows with multiple validations and premium calculations
- Need for real-time integrations for policy creation and customer notifications
- Lack of visibility into dealer performance and collaboration
Solution Provided
- Built a modern, Constellation-based insurance portal with React SDK and Pega Web Embed
- Streamlined policy creation workflow with real-time customer validation and premium calculation
- Enabled customers to review and approve premiums via a simple interface
- Implemented automated notifications for customers regarding policy decisions
- Provided dealer performance insights to foster collaboration and improve sales efficiency
Outcome
- Faster policy issuance directly at the showroom
- Standardized and simplified insurance application process for all dealers
- Enhanced collaboration and performance tracking among dealers
- Improved customer experience with instant notifications and transparent premium review
- Established a scalable platform for future enhancements and wider rollout
Bridging Innovation and Impact
What Our Clients Say About Us
Our clients’ testimonials reflect the value we bring—transforming challenges into measurable results and building trust that lasts.
Walter Van der Hoek
Manager Development - IMG
A seamless migration with zero business disruption.
Working hand in hand with IMG, fusionAIx migrated our traditional Pega portal to a modern Constellation portal—delivered on time and without any impact on end-users. Over eight months, they converted 37 case types, enhanced the user experience, resolved data modeling issues, and built a new SDK portal. Their guidance to our internal teams on best practices has ensured long-term sustainability, while also meeting stringent security requirements. We are extremely satisfied with the seamless execution and proud of the outcome.
Lex Ruijter
Pega Lead - Bovemij
Delivering Pega products to production in an fast way and most important in the right way
FusionAix answers the Bovemij needs. The formula of success consists of a number of variables, i.e. a rockstar team, the right innovative mindset, solid experience and for sure you need to embrace change and innovations in the platforms you support. We needed a partner that embraces Constellation and has solid experience with this, FusionAix added value is for sure the ability to have an inhouse Ai focus that creates tools to support clients in their journeys. We used the SDK builder, and we are constantly challenged with new idea’s to work smarter. A partner that will help you to deliver top-nudge applications from idea to production in a rapid way!
Voices that shape our culture
Life at fusionAIx
Employee voices reflect who we are—an organization that values innovation, inclusion, and the collective spirit that drives meaningful impact.
“At fusionAIx, models are treated with the same discipline as products—balancing accuracy, speed, and efficiency. I enjoy seeing ideas move from prototypes into production, supported by a team culture that is open, curious, and collaborative.”
Karthikeyan Raghuraman
Architect, AI Services
“Life at fusionAIx is filled with learning, collaboration, and innovation. We solve complex problems with a team that combines deep expertise in Constellation and AI with empathy and trust—making the work both challenging and inspiring.”
Yaswanth Devabhakthini
Technical Lead
“Working at fusionAIx has been a great experience. The company gives you real chances to learn, improve, and build your career. The management is approachable and helpful, and the work environment is positive and welcoming. I truly appreciate the support I get from the entire team. Definitely it’s a wonderful place to work!”
Akhil Sai Boda
Associate Technical Lead
“As an architect, I’m proud to contribute to how fusionAIx is shaping the future of AI and low-code development. Strong leadership and a collaborative team create the perfect environment to deliver transformative projects with real client impact.”
Chaitanya Jain
Architect, Low Code & AI
“Life at fusionAIx offers a dynamic, innovation-driven environment with impactful AI projects. Creativity and learning are encouraged, and the team culture values both professional growth and work-life balance.”
Sravani Thiparani
Technical Lead
“Starting my career at fusionAIx has been transformative. From day one, I received mentorship, training, and opportunities to work on cutting-edge AI and Pega projects. What makes fusionAIx special is the culture—supportive, innovative, and empowering for fresh talent.”
Uppe Sai Prasuna
Software Engineer
Your Transformation Could Be the Next Story - Let’s Build Your Success Together
From modernising legacy systems to delivering AI-driven platforms, we’ve helped leading organisations achieve measurable impact. Now, it’s your turn to transform challenges into opportunities.